The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Free parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Ski storage
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Ski school
Hiking
Horseback riding
Cycling
Billiard tables
Table tennis
Squash
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Ski equipment hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Children's pool
Children's play area
Kids club
Game room
Spa & Leisure
Seasonal outdoor pool
Indoor swimming pool
Sun loungers
Karaoke
Night club
Entertainment
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Massage
Hot spring bath
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Leunovo,
Mavrovo,
North Macedonia,
1256,
Polog Region
Map view
Leunovo,
Mavrovo,
North Macedonia,
1256,
Polog Region
City landmarks
Mavrovo Lake
2.9
km
Ss. Cyril and Methodius
2.9
km
"Saint Mother of God" Church
4.5
km
Road to Galichnik
Old Mavrovo Church
6.1
km
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Beautiful Views
Customized Service
Maintenance Issues
Extra Charges for Dining
7.0/10
Very good
Rooms
7.0
Location
8.7
Service
6.9
Dining
5.6
Guest reviews
7.0/10
based on 24 reviews
3.5/5
based on 141 reviews
6.4
6.4/10based on 374 reviews
#1 of 5 hotels in Mavrovo based on Tripadvisor
Mario
United States,
June
2024
6.0/10
My stay at the hotel had its ups and downs. The rooms were in decent condition but could use some improvement, especially with cleanliness and maintenance. The service was nice overall, although there were a couple of missed opportunities. The location had its charms but could benefit from some enhancements. The dining experience was okay, but there were some issues with consistency. The facilities offered were satisfactory but not exceptional.
Rooms
5.0
The rooms were decent overall, but some areas were in bad condition, especially regarding cleanliness and maintenance. There were visible cleanliness issues like dirty carpets and outdated furniture.
Service
7.0
The staff was nice and professional for the most part, but there were instances where the service fell short, like not providing information about local activities or playing loud music that disrupted the peaceful ambiance.
Location
6.0
The location had its highlights, offering a wonderful view in certain areas, but there were areas that needed improvement to make it truly appealing for guests. It was convenient for some activities but lacked certain amenities.
Dining
6.0
The dining experience was average overall. While some dishes were okay, there were inconsistencies with the service, like limited buffet options on certain days due to low occupancy.
Facilities
6.0
The facilities provided were functional but not exceptional. Some areas required maintenance or upgrading to meet the standards expected of a hotel in this category.
Gene
United States,
June
2024
8.6/10
My stay at the hotel was fantastic! The rooms were spacious, clean, and the beds were incredibly comfortable. The service was top-notch, with polite and helpful staff. The location was perfect, offering a quiet and fresh atmosphere near the great lake. The dining experience was tasty, though a bit overpriced for some items. The facilities were modern and well-maintained.
Rooms
9.0
The rooms were spacious, clean, and the beds were huge and comfortable.
Service
9.0
The service was friendly and helpful.
Location
9.0
The location was perfect, offering a quiet and fresh atmosphere near the great lake.
Dining
7.0
The dining was tasty with a wide choice of food, but slightly overpriced for some items.
Facilities
9.0
The facilities were modern and well-maintained.
Bob
United States,
May
2024
7.6/10
Despite minor maintenance issues like faulty light switches and a non-functional terrace door, my stay at the hotel was overall pleasant with comfortable rooms and good spa facilities. The staff stands out for their exceptional service, including custom a la carte breakfast service, making my experience truly memorable.
Rooms
8.0
The rooms, besides the kitschy look and some maintenance issues, were very comfortable with good spa facilities.
Service
9.0
The staff's service was outstanding, unlike any I've experienced in Macedonia so far, with special attention to guest preferences, like personalized breakfast choices.
Location
9.0
Nestled in a wooded area close to Lake Mavrovo, the hotel offers breathtaking views, making it a great choice for families with children seeking nature and fresh air.
Dining
5.0
While the dining experience was below average and not up to a 5-star standard, the buffet was decent, but extra charges for certain items like sashimi were disappointing.
Facilities
7.0
The hotel's facilities are good, providing a relaxing environment and amenities for guests, although some maintenance is needed.
Beautiful Views
Maintenance Issues
James
United States,
April
2024
6.8/10
The hotel room was trendy and spacious with well-furnished amenities including a jacuzzi bathtub. It was very comfortable and clean with a large bed, a balcony offering a view, and modern entertainment. However, the service was slow and not up to international standards. The location was fabulous, offering great sleep quality and a fairy tale-like snowy setting. The dining experience was passable but could have been better. Overall, the facilities were satisfactory.
Rooms
8.0
The room was spacious, well-furnished, and had a jacuzzi bathtub.
Service
5.0
The service was slow and not up to international standards.
Location
9.0
The hotel is located in a fabulous setting with great sleep quality and a snowy fairy tale-like atmosphere.
Dining
6.0
The dining experience was passable but not exceptional.
Facilities
7.0
The facilities were satisfactory.
Thomas
United States,
April
2024
8.0/10
I couldn't have asked for a better location, surrounded by beautiful hills and clean, fresh air. The rooms were immaculate and incredibly comfortable, making my stay truly relaxing. The service, although outstanding, suffered due to understaffing issues at the hotel. The dining experience left much to be desired, with overpriced items that didn't match the quality. The facilities were top-notch and added to the overall positive experience.
Rooms
9.0
The rooms were very nice, well-maintained, and clean, offering exceptional comfort and good spa facilities.
Service
8.0
The service was amazing - I even had a delicious custom-made chicken soup prepared for my daughter!
Location
9.0
The location is superb, set in a natural setting with a stunning view of the lake and surrounding hills and mountains.
Dining
5.0
The dining experience was subpar, with overpriced items that did not reflect a 5-star hotel selection.
Facilities
9.0
The facilities provided were excellent and enhanced my overall stay at the hotel.
Edward
United States,
March
2024
8.2/10
My stay at the hotel was truly enjoyable. The rooms were spacious and very clean, providing a comfortable experience. The service was top-notch, with friendly staff members always ready to assist. The location, set in the most beautiful part of Macedonia with a view of Mavrovo Lake, was fantastic. While the dining experience was average at best, the facilities offered added value to my stay.
Rooms
9.0
My room was spacious with two queen beds, a flat screen TV, and a trendy bathroom. It was very comfortable and clean.
Service
8.0
The staff were friendly and the hotel's position in front of the lake provided a great view.
Location
10.0
The hotel is located in the most beautiful part of Macedonia, offering a fantastic view of Mavrovo Lake surrounded by a dense forest with various forest animals to see.
Dining
6.0
The dining experience was average at best, but the French toasts were worth the money.
Facilities
8.0
The hotel offers great facilities with 2 types of sauna, steam room, and a relaxation area.
Mel
United States,
March
2024
7.8/10
The hotel offered a very comfortable and clean stay with a bigger-than-king-size bed, a balcony with a table and chairs, a Jacuzzi bathtub, and a fast-working flat-screen television. However, there were some downsides like the lack of a door in the bathroom and old, average furniture. It was spacious and clean enough for a family with kids.
Rooms
8.0
The room was very comfortable and clean, equipped with a spacious bed and modern amenities.
Service
9.0
The staff was kind and hospitable, very professional during the check-in and check-out process.
Location
9.0
The location was wonderful, surrounded by beautiful nature and fresh air. It was also a short drive to the main ski fields in Mavrovo.
Dining
6.0
The dining experience was average, with a mix of local and international dishes offered. However, the pricing was somewhat questionable, with additional charges for simple items like coffee.
Facilities
7.0
The facilities were satisfactory, meeting basic needs but nothing extraordinary.
Doug
United States,
February
2024
7.8/10
The hotel offers spacious and attractively decorated rooms above the restaurant. The rooms are clean, nice looking, and very spacious with a balcony, although the hotel lacks transparency about its state. The service, though not as good as expected, improved when we interacted directly. The location is wonderfully quiet and fresh, with a beautiful view from the room windows. The dining experience was fair, with a wide choice of food but deteriorated over time. The facilities are well-maintained and in an absolutely beautiful area with a great view.
Rooms
8.0
The rooms were clean, spacious, and attractively decorated.
Service
7.0
The service was professional, with a minor improvement after interaction.
Location
9.0
The location is amazing, with a wonderful view and fresh air.
Dining
6.0
The dining was fair, with a wide choice of food but deteriorated over time.
Facilities
9.0
The facilities are well-maintained in a beautiful area.
Patrick
United States,
January
2024
7.4/10
Staying at this hotel was a mix of delights and drawbacks. The rooms were nice and clean, but slightly pricey for the region. They did, however, provide a cozy and enjoyable experience. The service was correct and polite in general, but there were some miscommunications among staff which impacted the overall experience. The location was a real gem, set in the most beautiful part of Macedonia with stunning views of Mavrovo Lake and a serene atmosphere. The dining experience had its highs and lows, with a rich variety of options but lacking in some areas like the pricey buffet dinner. Overall, the facilities were good, but there were some areas needing improvement.
Rooms
8.0
The rooms were nice and clean, offering a comfortable experience.
Service
7.0
The service was correct and polite, though there were some issues with miscommunication among staff members.
Location
9.0
The hotel is located in the most beautiful part of Macedonia with breathtaking views of Mavrovo Lake, making it a great spot for a tranquil getaway.
Dining
6.0
The dining options were varied, but there were some shortcomings like the lack of tastiness in certain dishes and the high price of the buffet dinner.
Facilities
7.0
The hotel's facilities were satisfactory, providing what was needed without being exceptional.
Alan
United States,
January
2024
5.0/10
The hotel offers a perfect view of the lake and mountains from glamorous rooms, with a great location close to the lake. The service lacks the basics expected from a 5-star hotel. The location is fabulous with a dense forest setting, but the dining experience is inconsistent and overpriced.
Rooms
5.0
The rooms are totally in a bad condition, but the view on the lake and mountain is perfect.
Service
5.0
The service is below expectations for a 5-star hotel.
Location
9.0
The location is fabulous in a dense forest with a view of Mavrovo Lake.
Dining
5.0
The dining is without coffee, inconsistent, and very expensive for the quality provided.
Facilities
5.0
The facilities are mediocre and lack proper maintenance.
Brian
United States,
December
2023
5.2/10
My stay at the hotel had its ups and downs. The rooms were spacious but lacked cleanliness, with an urgent need for maintenance. The outdoor pool area was dirty, affecting the overall experience. On the bright side, the location offered stunning views of Mavrovo Lake in a dense forest setting.
Rooms
5.0
The rooms were spacious but not very clean, with some maintenance issues. The balcony overlooked the beautiful lake.
Service
6.0
The service was a mix of experiences. While I enjoyed the beautiful views and spent a good time with my family, the staff seemed a bit grumpy and inconsistent in their friendliness.
Location
8.0
The location is the hotel's highlight, situated in the most beautiful part of Macedonia with breathtaking views over Mavrovo Lake in a forested area. However, there is room for improvement in some aspects.
Dining
5.0
The dining experience was average at best, with some inconsistencies in buffet availability and quality. The meals were not always worth the cost.
Facilities
5.0
The facilities had issues, particularly with cleanliness and maintenance. The outdoor pool area was not well-kept, impacting the overall enjoyment.
Elaine
United States,
November
2023
6.0/10
My stay at the hotel had its ups and downs. The rooms offered a great view of the lake, but the cleanliness left much to be desired. The service was friendly but lacking promptness. The location was stunning, but the pricing seemed a bit high for the overall experience. The dining options were average. The facilities were well-maintained but fell short in some areas.
Rooms
5.0
The view of the lake from the rooms was breathtaking, but the cleanliness was a major issue. The carpets were in urgent need of replacement, and the AC didn't work properly. The balcony furniture was subpar, and the overall room maintenance fell short.
Service
6.0
The staff was friendly but lacked promptness in attending to requests. There were delays in service delivery, which was a downside, especially in a presidential suite.
Location
8.0
The location of the hotel was superb, nestled in a natural setting with a wonderful view of the lake and surrounding hills. However, the pricing seemed a bit high compared to the service and accommodation provided.
Dining
5.0
The dining experience was below average, with limited options and subpar quality. Paying extra for simple items like coffee seemed unreasonable, considering the overall breakfast cost.
Facilities
7.0
The facilities, including the outdoor pool area and saunas, were well-maintained and clean. However, certain aspects, like the cleanliness of the pool itself, needed improvement.
John
United States,
November
2023
6.6/10
I had mixed feelings about my stay at the hotel. The room was in bad shape and very old, not meeting my expectations for the high price, yet it offered a unique lake view and was surprisingly spacious. The service had its ups and downs – the staff were friendly and professional, but they seemed overwhelmed with requests, taking a long time to fulfill basic needs like water. The location was exceptional, offering good sleep quality and a serene ambiance near Mavrovo, with breathtaking views of the lake and surrounding hills. The dining experience was passable, with fresh and good food, but I found it odd to pay extra for coffee in the already pricey breakfast package. However, the hotel maintained clean facilities and had some enjoyable amenities.
Rooms
5.0
The room was in bad shape and very old, falling short of my expectations for the price, but it did offer a unique lake view and was surprisingly spacious.
Service
6.0
Despite the friendly and professional staff, service was not up to par as they struggled with fulfilling requests promptly.
Location
9.0
The location was exceptional, offering good sleep quality and a serene ambiance near Mavrovo with stunning views of the lake and hills.
Dining
6.0
The dining experience was a bit underwhelming, with good but not inspiring food, and extra charges for simple items like coffee in an already expensive breakfast package.
Facilities
7.0
The hotel maintained clean facilities and provided some enjoyable amenities.
Brad
United States,
November
2023
7.0/10
The hotel offers a mix of comfort and inconvenience. While the rooms are comfortable and clean, there are some maintenance issues like dirty carpets and non-functional AC. The service is friendly and helpful, but there are minor inconsistencies. The location provides breathtaking views but may not justify the high price tag. The dining experience is inconsistent with some hits and misses.
Rooms
7.0
The room was very comfortable and clean, offering a bigger than king-size bed and a jacuzzi bathtub.
Service
8.0
The staff was friendly and helpful, ensuring our stay was enjoyable. However, there were some minor inconsistencies in the level of service.
Location
8.0
The location was amazing, offering wonderful views from the room windows and near Mavrovo Lake. However, it may be overpriced for the service and accommodation provided.
Dining
6.0
The dining experience had its ups and downs, with some days lacking buffet options and delays in service. Overall, it was passable but inconsistent.
Facilities
6.0
The facilities were satisfactory, with a pool area that requires more attention to cleanliness. Some parts, like the outdoor pool, needed better maintenance.
David
United States,
November
2023
7.2/10
The hotel is nestled in the most beautiful part of Macedonia, offering a stunning view of Mavrovo Lake surrounded by a dense forest. The rooms are attractively decorated and spacious but encountered maintenance issues. The service, based on basic 5-star expectations, was lovely, though some staff smoked near the hotel. The location near the lake is exceptional, while the dining experience was good despite extra charges for coffee. The facilities, including various saunas, are extensive but cleanliness could be improved.
Rooms
6.0
The rooms, despite being attractively decorated and spacious with a balcony, faced maintenance issues observed by multiple guests.
Service
7.0
The service met basic 5-star expectations, and the staff was generally lovely; however, there were instances of staff smoking near the hotel.
Location
9.0
The hotel is ideally located in village Leunovo, near Mavrovo at the shore of Mavrovo Lake, providing a great view of the lake and surrounding mountains.
Dining
7.0
The dining experience was overall good, with slight disappointment regarding extra charges for coffee despite the decent quality of gluten-free dishes.
Facilities
7.0
The facilities, including various saunas, are extensive but cleanliness could be improved.